Effective Date: 04-23-2026
At Sonar Madina Ratna Pathor International Private Limited, we are committed to providing genuine and high-quality gemstones. Please read our return policy carefully before placing an order.
Return Eligibility
We only accept returns under the following condition:
- The product you received is wrong (not what you ordered)
Non-Returnable Conditions
We do not accept returns or refunds in the following cases:
- ❌ If the product is broken after delivery
- ❌ If the product is scratched or damaged after delivery
- ❌ If the product has been used, altered, or mishandled
- ❌ If you simply change your mind after purchase
Important Delivery Note
Customers are strongly advised to check the product at the time of delivery.
- If you find any issue (wrong item), inform the delivery person immediately
- Once the product is accepted and the delivery is completed, it will be considered final and non-returnable
Return Process (If Eligible)
If you receive a wrong product:
- Contact us within 24 hours of delivery
- Provide order details and clear proof (photo/video)
- Our team will verify and arrange replacement if valid
Refund Policy
- Refunds are only applicable for eligible return cases
- Refund will be processed after product verification
- Refund method: [bKash / Nagad / Bank Transfer]
Contact Us
For any return-related queries, please contact:
Sonar Madina Ratna Pathar International Private Limited
📧 Email:info@sonarmadinaratnopathor.com
📞 Phone: +880 1886-140002